Newton’sPayment confirmation
Your credits appear after Stripe confirms the payment. A payment confirmation page does not by itself add credits.
REFUNDS & CREDITS
Purchased credits.
Clear accounting.
Purchased credits do not expire while your account remains open, subject to the Terms. They do not reset monthly.
Payment corrections.
Contact support with your Stripe receipt or Newton’s account identifier—not an API key—when a charge is duplicated, a checkout fails after payment, or the credit amount is wrong.
Unused credits
Approved refunds remove the corresponding unused credits. Model usage that has already been consumed cannot be returned.
Account protection
Credits connected to a disputed payment may be removed and access may pause while the payment is resolved.
Request help
Email founders@newtons.dev with the charge date, amount, and Stripe receipt identifier. Never send your full API key.